Frequently asked questions

Every service has a published price per unit (page, video minute, audio minute, or session), shown gross with IVA included — that’s the figure displayed throughout the site. Your language tier and turnaround are applied to the net amount behind it, then 21% IVA is added back on top; the total you see before paying is the total you pay, no follow-up invoice for a different amount.

No — every priced service can be added to your cart and checked out directly. "Request a quote" is there only for work that’s genuinely outside the standard catalogue (very large volumes, unusual deadlines, unlisted language pairs).

The online payment step in this version of the site is a demo; every order is confirmed by email with proper payment instructions and an invoice, so no real card details are ever requested here.

The price shown prominently in your cart and at checkout is the gross total, IVA included. The net figure and the 21% IVA are itemized underneath it.

Volumes over 40 pages (or the equivalent in other units) route to a quote request rather than the standard cart price, so we can account for the size properly.

In Spain, a "traducción jurada" carries the translator’s stamp, signature and a formal statement certifying that the translation is complete and faithful to the original — that combination is what makes it valid for presentation to embassies, registry offices, universities and notaries, where a standard translation isn’t accepted.

Requirements vary by country and institution. If you know exactly what’s been requested (a specific wording, an apostille, a particular format), tell us when you order and we’ll match it or flag any mismatch before we start.

Certified/sworn translation is for documents that must be presented as official (birth certificates, degrees, court papers). Legal translation is for contracts, litigation and corporate documents used internally or in negotiation, which don’t need the stamp and certification statement.

We offer apostille handling assistance as an add-on on sworn translation orders. For legalisation processes beyond that, request a quote and we’ll advise what’s needed.

Yes — by default. Your files are used only to produce your translation and are seen only by the linguists and reviewer assigned to your job.

Yes — ask for one when you order or when you request a quote, and we’ll send one before we open your file.

See our Privacy policy for full retention detail — in short, enquiry and order content is kept only as long as needed to deliver and support your order, and commercial/fiscal records are retained as Spanish law requires.

Order first, then reply to your confirmation email (or write to support@sophytranslation.com) with your order reference and attach your files — there’s no upload step in checkout.

Standard turnaround is 3–5 business days. Express (48 hours) and Urgent (24 hours) are available on every translation, subtitling and transcription order, at the multiplier shown in your cart.

Digitally, by email, as standard. Add a stamped hard copy by courier — Spain or EU — if your document needs to be presented as a physical original.

Tell us within 10 calendar days of delivery and we correct any demonstrable error at no charge.

Your order confirmation includes a reference number (ST-YYYYMMDD-XXXX); use it in any follow-up email and we’ll pull up your order immediately.