Refund and cancellation policy

Right of withdrawal (consumers, orders not yet started)

As a consumer under Spanish/EU law (Real Decreto Legislativo 1/2007), you have 14 calendar days from the date of your order to withdraw without giving a reason, for any part of your order we haven’t yet started. To withdraw, email support@sophytranslation.com with your order reference.

Because translation work is normally requested to begin quickly, checkout includes a required checkbox asking you to expressly request that we begin work before the 14 days elapse, and confirming that you understand your right of withdrawal is lost once the service has been fully performed. If you don’t tick that box, we won’t start work until the 14-day period has passed.

Work already begun

If you withdraw after work has started (having asked us to begin early), you’ll be charged in proportion to the work completed at the point you withdraw, and the remainder of what you paid will be refunded.

Interpreting bookings

Interpreting is the one service on this site booked to a specific date and time. Free cancellation or rescheduling is available up to 24 hours before the booked session. Cancelling or rescheduling inside 24 hours of the session may incur a fee of 50% of the session price, since the interpreter’s time has already been reserved and can’t usually be reassigned on short notice.

Errors and omissions

If we deliver a translation with a demonstrable error, tell us within 10 calendar days of delivery (see our Terms & conditions) and we’ll correct it at no charge. If correction isn’t possible or doesn’t resolve the issue, we’ll refund the affected part of your order.

How refunds are issued

Refunds are made using the same payment method used for the original order, within 14 days of the refund being agreed.

How to request a withdrawal, cancellation, or refund

Email support@sophytranslation.com with your order reference, or call 983 795 520 during our opening hours (Monday–Friday 08:00–18:00, Saturday 09:00–16:00).